Terms & Conditions

Wiziworld Terms & Conditions

Effective Date: 25 July 2026

Welcome to Wiziworld ("Wiziworld", "the Park", "we", "our" or "us"). These Terms and Conditions govern your use of our website, the purchase of tickets, and your visit to Wiziworld, situated at 8 Mozart Street, Kyalami Hills, Midrand, Johannesburg, South Africa.

Please read these Terms carefully before making a booking. By accessing our website, making a booking, purchasing tickets, or entering the Park, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

These Terms are subject to the Consumer Protection Act 68 of 2008 ("CPA"), the Protection of Personal Information Act 4 of 2013 ("POPIA"), and all other applicable laws of the Republic of South Africa. Nothing contained in these Terms limits or excludes any rights that cannot lawfully be limited or excluded under South African law.

Contents

1. Acceptance of these Terms

2. Website Use

3. Bookings & Tickets

4. Pricing & Payment

5. Cancellations, Rescheduling & Refunds

6. Admission Policy

7. Park Rules

8. Health, Safety & Accessibility

9. Assumption of Risk

10. Liability

11. Force Majeure

12. Food & Dietary Requirements

13. Photography, CCTV & Privacy

14. Lost, Damaged or Stolen Property

15. Code of Conduct

16. Intellectual Property

17. Consumer Rights

18. Governing Law

19. Contact Information

1. Acceptance of these Terms

These Terms apply to every booking, ticket purchase, website visitor and person entering Wiziworld.

If you make a booking on behalf of other guests, including children, you confirm that you have authority to accept these Terms on their behalf.

If you do not agree with these Terms, you should not make a booking or enter the Park.

2. Website Use

By using the Wiziworld website, you agree to use it only for lawful purposes.

You may not:

• copy or reproduce website content without written permission;

• attempt to gain unauthorized access to our systems;

• introduce malware, viruses or malicious code;

• interfere with the operation or security of the website;

• scrape, harvest or automatically collect website content or customer information.

Although we take reasonable steps to ensure website availability, we do not guarantee uninterrupted access and reserve the right to modify, suspend or discontinue any part of the website without notice.

3. Bookings & Tickets

Wiziworld operates primarily on pre-booked guided experiences during weekends and South African public holidays.

A booking is only confirmed once:

• full payment has been received;

• payment has been successfully processed;

• you have received your booking confirmation.

Tickets are valid only for the booked date and time.

Tickets may not be:

• resold;

• used for commercial promotions;

• transferred for profit;

• duplicated or altered.

Wiziworld reserves the right to refuse entry where tickets have been fraudulently obtained or altered.

Guests should arrive at least 15 minutes before their scheduled tour departure.

Late arrivals may not be accommodated if the guided experience has already commenced.

4. Pricing & Payment

Unless otherwise stated:

• Adult admission: R500

• Child admission (under 18 years): R450

All prices are quoted in South African Rand (ZAR).

Prices may change at any time; however, confirmed bookings will not be affected by subsequent price changes.

Payments are securely processed through approved third-party payment providers. Wiziworld does not retain complete credit or debit card information.

Discounts, promotions and vouchers may not be combined unless expressly stated.

Gift vouchers are valid for the period specified on the voucher.

5. Cancellations, Rescheduling & Refunds

Our cancellation policy complies with Section 17 of the Consumer Protection Act.

5.1 Cancellations by Guests

More than 7 days before the visit

Guests may choose either:

• a full refund less a 5% administration fee; or

• a credit voucher to the full booking value.

Between 48 hours and 7 days

Guests may choose either:

• a 50% refund; or

• a full-value voucher valid for 12 months.

Less than 48 hours before the visit

No refund will be payable.

Due to Wiziworld's limited guest capacity and pre-planned theatre and catering arrangements, reserved places cannot ordinarily be resold at short notice. The cancellation charge represents a reasonable cancellation fee contemplated by Section 17 of the Consumer Protection Act.

5.2 Rescheduling

Guests may request one complimentary reschedule provided:

• at least 48 hours' notice is given;

• the requested date is available; and

• the new booking occurs within 12 months of the original booking.

Additional changes may attract an administration fee.

5.3 Cancellations by Wiziworld

Should Wiziworld cancel a booking due to:

• severe weather;

• power failures;

• technical failures;

• safety concerns;

• minimum group numbers not being met;

• force majeure events;

guests may choose either:

• a full refund; or

• an alternative booking date.

5.4 Refund Processing

Approved refunds will normally be processed within 14 business days to the original payment method.

6. Admission Policy

Wiziworld reserves the right to refuse admission where:

• tickets are invalid;

• guests arrive intoxicated;

• guests behave aggressively or abusively;

• guests pose a safety risk;

• guests refuse to comply with staff instructions.

Children under the age of 16 must remain under the supervision of a responsible adult throughout their visit.

7. Park Rules

To ensure a safe and enjoyable experience for everyone:

Guests must:

• follow staff instructions;

• remain with their allocated guided group;

• supervise children at all times;

• respect performers, staff and other guests;

• treat Park property with care.

Guests may not:

• smoke or vape except in designated areas;

• bring dangerous weapons or hazardous materials onto the premises;

• bring illegal substances onto the premises;

• operate drones;

• enter restricted areas;

• interfere with theatre performances;

• damage Park property;

• engage in abusive or threatening behaviour.

Outside food and beverages may only be brought into the Park with prior approval where required for medical or dietary reasons.

8. Health, Safety & Accessibility

Wiziworld contains:

• stairs;

• uneven pathways;

• low-light environments;

• theatrical lighting;

• flashing or strobe lighting effects;

• moving animatronics;

• theatrical sound effects.

Guests with:

• mobility limitations;

• pregnancy;

• epilepsy;

• sensory sensitivities;

• medical conditions;

• disabilities;

are encouraged to notify Wiziworld before their visit so that reasonable assistance can be provided where possible.

Participation in certain experiences may be restricted where reasonably necessary to protect the safety of the guest or others.

9. Assumption of Risk

Guests acknowledge that participation in a themed attraction involves ordinary and inherent risks associated with walking through themed environments and attending live entertainment.

By entering the Park, guests voluntarily assume these ordinary risks, provided they do not arise from Wiziworld's negligence or any liability that cannot lawfully be excluded under South African law.

10. Liability

Wiziworld maintains appropriate public liability insurance for its operations.

Subject to applicable law, Wiziworld shall not be liable for indirect or consequential loss, including but not limited to:

• travel expenses;

• accommodation expenses;

• loss of income;

• loss of enjoyment;

• incidental or consequential damages.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• gross negligence;

• fraud;

• liability arising under Section 61 of the Consumer Protection Act;

• any liability that cannot legally be excluded under South African law.

Guests who believe they have suffered injury or property damage during their visit should report the matter to management before leaving the Park so that an incident report can be completed.

11. Force Majeure

Wiziworld shall not be responsible for failure to perform its obligations where performance is prevented or delayed by circumstances beyond its reasonable control, including but not limited to:

• severe weather;

• flooding;

• fire;

• pandemics;

• government restrictions;

• strikes;

• civil unrest;

• terrorism;

• utility failures;

• load shedding;

• technical failures affecting operations.

Where reasonably possible, affected bookings will be rescheduled or refunded in accordance with Section 5.

12. Food & Dietary Requirements

Guests should notify Wiziworld of dietary requirements and allergies before their visit.

While every reasonable effort will be made to accommodate dietary requirements, meals are prepared in kitchens where allergens including nuts, dairy, eggs, gluten, seafood and soy may be present.

Accordingly, Wiziworld cannot guarantee that meals will be entirely free of allergens.

13. Photography, CCTV & Privacy

For safety and security, parts of the Park are monitored by CCTV.

During your visit, photographs and video footage may be captured in public areas for promotional, advertising and marketing purposes.

By entering Wiziworld, you consent to the incidental inclusion of your image in such material.

Guests who do not wish to appear in promotional material should notify staff upon arrival. Wiziworld will make reasonable efforts to accommodate such requests.

Personal information collected by Wiziworld is processed in accordance with POPIA and will only be used for lawful business purposes.

14. Lost, Damaged or Stolen Property

Guests remain responsible for their personal belongings.

Except where caused by Wiziworld's negligence, Wiziworld accepts no responsibility for lost, stolen or damaged personal property.

Lost property found within the Park will generally be retained for up to 30 days, after which unclaimed items may be donated or disposed of.

15. Code of Conduct

To ensure every guest enjoys a premium family experience, Wiziworld reserves the right to remove any guest who:

• behaves abusively;

• uses threatening language;

• harasses staff or guests;

• damages property;

• disrupts performances;

• places others at risk;

• refuses to comply with reasonable instructions.

Guests removed for misconduct will not be entitled to any refund.

16. Intellectual Property

All Wiziworld branding, logos, artwork, illustrations, scripts, theatre productions, music, characters, photographs, videos and website content remain the intellectual property of Wiziworld or its licensors.

No commercial photography, filming, recording or reproduction may take place without prior written consent.

17. Consumer Rights

Nothing contained in these Terms limits any rights available to consumers under the Consumer Protection Act.

These include, among others:

• the right to fair and reasonable contract terms;

• the right to quality service;

• the right to cancel advance reservations subject to a reasonable cancellation fee;

• the right to seek remedies provided by South African consumer protection legislation.

Should you have any concerns regarding your experience, we encourage you to contact Wiziworld first so that we may attempt to resolve the matter promptly.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Should any provision of these Terms be found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The version of these Terms applicable to your booking shall be the version in force on the date your booking was confirmed.

19. Contact Information

Wiziworld

8 Mozart Street
Kyalami Hills
Midrand
Johannesburg
South Africa

Email: megan@wiziworld.co.za

Wiziworld Cookie Policy

Effective Date: 25 July 2026

This Cookie Policy explains how Wiziworld uses cookies and similar technologies when you visit our website.

By continuing to use our website, you consent to the use of cookies as described in this Policy, unless you disable them through your browser settings.

What Are Cookies?

Cookies are small text files placed on your computer, smartphone or other device when you visit a website.

Cookies help websites function efficiently and improve your browsing experience.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website and online booking system.

Without these cookies, certain website functions may not operate correctly.

Examples include:

• booking sessions;

• shopping cart functionality;

• website security;

• fraud prevention.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website so we can improve its performance.

Information collected may include:

• pages visited;

• visitor numbers;

• session duration;

• navigation paths.

This information is collected in aggregate and does not ordinarily identify individual users.

Functional Cookies

These cookies remember your preferences, such as:

• language settings;

• previously entered information;

• booking preferences.

They help improve your browsing experience.

Marketing Cookies

With your consent, marketing cookies may be used to:

• measure advertising performance;

• provide relevant advertisements;

• improve marketing campaigns.

These cookies may be placed by trusted third-party providers.

Third-Party Cookies

Our website may use services provided by trusted third parties, including:

• website analytics providers;

• payment gateway providers;

• social media platforms;

• embedded content providers.

These providers may set cookies in accordance with their own privacy policies.

Managing Cookies

Most web browsers allow you to:

• block cookies;

• delete cookies;

• receive notifications when cookies are used.

Please note that disabling cookies may affect certain website features, including online bookings.

Updates to this Policy

We may amend this Cookie Policy from time to time.

Any changes will be published on this page.

Contact Us

If you have any questions regarding our use of cookies, please contact:

Wiziworld

8 Mozart Street
Kyalami Hills
Midrand
Johannesburg
South Africa

Email: megan@wiziworld.co.za

Wiziworld Privacy Policy

Effective Date: 25 July 2026

Wiziworld ("Wiziworld", "we", "our" or "us") is committed to protecting your privacy and ensuring that your personal information is collected, used, stored and disclosed responsibly and in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a booking or interact with us.

1. Who We Are

Wiziworld is a family-friendly immersive theme park located at:

8 Mozart Street
Kyalami Hills
Midrand
Johannesburg
South Africa

Email: megan@wiziworld.co.za

2. Information We Collect

Depending on your interaction with us, we may collect:

Personal Information

• Full name

• Email address

• Telephone number

• Physical address (where required)

• Booking details

• Number of guests

• Children's ages (where required for ticketing)

• Dietary requirements

• Accessibility requirements

• Emergency contact details (where required)

Payment Information

Payments are securely processed by our third-party payment provider.

Wiziworld does not store your full credit or debit card details.

Website Information

When you visit our website we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Referral website

• Cookie information

3. Why We Collect Your Information

We collect personal information to:

• process bookings;

• issue tickets;

• communicate with guests;

• provide customer support;

• respond to enquiries;

• manage dietary and accessibility requests;

• improve our services;

• administer promotions;

• comply with legal obligations;

• maintain security.

We will only process personal information where we have a lawful basis to do so.

4. Marketing Communications

With your consent, we may send:

• newsletters;

• promotional offers;

• event announcements;

• special promotions.

You may unsubscribe at any time using the unsubscribe link contained in our emails or by contacting us directly.

5. Sharing Information

We do not sell your personal information.

We may share your information only where reasonably necessary with trusted service providers including:

• payment processors;

• website hosting providers;

• email communication platforms;

• booking software providers;

• professional advisers;

• regulatory authorities where required by law.

All service providers are required to maintain appropriate security measures.

6. Children's Privacy

As Wiziworld is a family attraction, bookings frequently include children.

Children's personal information will only be collected where reasonably necessary to provide our services, administer bookings or comply with legal obligations.

Parents or legal guardians are responsible for providing consent where required by law.

7. CCTV

For the safety and security of guests and staff, certain areas of Wiziworld are monitored by CCTV.

Footage may be used:

• for security purposes;

• incident investigations;

• insurance claims;

• legal compliance.

CCTV footage will only be retained for as long as reasonably necessary.

8. Photography and Video

Photographs and videos may occasionally be taken in public areas of the Park for promotional purposes.

Where guests are clearly identifiable in promotional material, Wiziworld will use reasonable efforts to respect requests from guests who do not wish to appear.

9. Security

We take reasonable technical and organisational measures to protect personal information against:

• loss;

• misuse;

• unauthorized access;

• disclosure;

• alteration;

• destruction.

While we strive to protect all personal information, no electronic system can be guaranteed to be completely secure.

10. Retention of Information

We retain personal information only for as long as necessary to:

• fulfil bookings;

• comply with legal obligations;

• resolve disputes;

• enforce our agreements.

Information that is no longer required will be securely deleted or anonymised.

11. Your Rights Under POPIA

Subject to applicable law, you may request to:

• access your personal information;

• correct inaccurate information;

• update incomplete information;

• request deletion where legally permissible;

• object to certain processing;

• withdraw consent where processing is based on consent.

Requests may be submitted using the contact details below.

12. Third-Party Websites

Our website may contain links to third-party websites.

Wiziworld is not responsible for the privacy practices or content of external websites.

13. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Wiziworld

8 Mozart Street
Kyalami Hills
Midrand
Johannesburg
South Africa

Email: megan@wiziworld.co.za

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa).

Wiziworld PAIA Manual

Prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 ("PAIA")

Effective Date: 25 July 2026

1. Introduction

The Promotion of Access to Information Act, 2 of 2000 ("PAIA") gives effect to the constitutional right of access to information held by both public and private bodies where that information is required for the exercise or protection of any rights.

This Manual has been prepared in accordance with Section 51 of PAIA and describes the records held by Wiziworld and the procedure for requesting access to such records.

2. Details of the Private Body

Business Name: Wiziworld

Physical Address:

8 Mozart Street
Kyalami Hills
Midrand
Johannesburg
South Africa

Email: megan@wiziworld.co.za

Website: www.wiziworld.co.za

3. Information Officer

The Information Officer is responsible for ensuring compliance with PAIA and POPIA.

Information Officer: Director / Owner (or designated Information Officer)

Email: megan@wiziworld.co.za

4. Guide on How to Use PAIA

The Information Regulator has published a guide explaining how to exercise rights under PAIA.

The guide may be obtained directly from the Information Regulator:

Information Regulator (South Africa)

Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

5. Information Available Without Request

The following information is generally available on our website:

• Contact information

• Ticket pricing

• Opening times

• Frequently Asked Questions

• Terms & Conditions

• Privacy Policy

• Cookie Policy

6. Records Held by Wiziworld

Records may include:

Company Records

• Company registration documents

• Tax registrations

• Insurance policies

• Licences and permits

Financial Records

• Accounting records

• Invoices

• Payment records

• Banking information

Human Resources

• Employment contracts

• Payroll records

• Leave records

Customer Records

• Booking information

• Contact details

• Correspondence

• Complaint records

Website Records

• Website analytics

• Booking system records

• Cookie preferences

Operational Records

• Health and safety records

• Maintenance records

• Incident reports

• CCTV recordings (where applicable)

7. Request Procedure

Requests for access to records must be submitted in writing to the Information Officer.

The request should include:

• Full name

• Contact details

• Description of the requested record

• The reason access is required (where applicable)

• Preferred method of receiving the information

Wiziworld may request proof of identity before processing any request.

8. Fees

Prescribed request fees may apply in accordance with PAIA regulations.

Any applicable fees will be communicated before processing the request.

9. Grounds for Refusal

Access to information may be refused where permitted by PAIA, including where disclosure would:

• infringe another person's privacy;

• reveal confidential commercial information;

• prejudice legal proceedings;

• endanger the safety of individuals;

• disclose trade secrets;

• compromise security measures.

10. POPIA

Personal information processed by Wiziworld is managed in accordance with POPIA.

Please refer to our Privacy Policy for further information.

11. Availability of this Manual

This Manual is available:

• on our website;

• by email upon request.

Contact

Information Officer

Wiziworld
8 Mozart Street
Kyalami Hills
Midrand
Johannesburg
South Africa
Email: megan@wiziworld.co.za

Last Updated: 25 July 2026

Wiziworld Website Disclaimer

Effective Date: 25 July 2026

The information contained on the Wiziworld website is provided for general information purposes only.

While every reasonable effort is made to ensure that the information published on this website is accurate and up to date, Wiziworld makes no warranties or representations, express or implied, regarding the completeness, accuracy, reliability or availability of the website or the information contained within it.

Website Content

Descriptions, photographs, pricing, operating hours, attractions and other information may change without prior notice.

Although we endeavour to keep all information current, occasional errors or omissions may occur.

Nothing on this website constitutes professional advice or creates any contractual relationship other than as provided in our Terms & Conditions.

Attraction Availability

Individual attractions, performances, dining experiences, facilities or services may occasionally be unavailable due to:

• maintenance;

• technical issues;

• weather conditions;

• operational requirements;

• safety considerations;

• special events.

Wiziworld reserves the right to alter, substitute or cancel any attraction, show or experience where reasonably necessary.

Where applicable, bookings will be handled in accordance with our published Terms & Conditions.

Limitation of Liability

To the fullest extent permitted by South African law, Wiziworld shall not be liable for any direct, indirect, incidental or consequential loss arising from reliance on information published on this website.

Nothing contained in this Disclaimer excludes or limits any liability that cannot lawfully be excluded under the Consumer Protection Act or any other applicable legislation.

External Links

This website may contain links to third-party websites for your convenience.

Wiziworld does not control, endorse or accept responsibility for the content, privacy practices or security of third-party websites.

Accessing external websites is entirely at your own risk.

Website Availability

We aim to keep our website available at all times.

However, we do not guarantee uninterrupted access and accept no liability for temporary downtime resulting from maintenance, technical failures, internet interruptions or events beyond our reasonable control.

Intellectual Property

Unless otherwise stated, all content appearing on this website, including but not limited to:

• logos;

• trademarks;

• artwork;

• graphics;

• photographs;

• videos;

• written content;

• characters;

• illustrations;

• theatre concepts;

• website design;

is owned by or licensed to Wiziworld and is protected by applicable intellectual property laws.

No material from this website may be copied, reproduced, distributed, published or commercially exploited without the prior written consent of Wiziworld.

User Responsibility

Users are responsible for ensuring that any information submitted through this website is accurate and complete.

Users must not attempt to interfere with the operation or security of the website or misuse any online booking functionality.

Governing Law

This Disclaimer shall be governed by the laws of the Republic of South Africa.

Any disputes relating to the use of this website shall be subject to the jurisdiction of the South African courts.

Contact

If you have any questions regarding this Disclaimer, please contact:

Wiziworld

8 Mozart Street
Kyalami Hills
Midrand
Johannesburg
South Africa
Email: megan@wiziworld.co.za

Last Updated: 25 July 2026